This Return and replacement Policy ("Policy") governs the return request raised by the Buyer in accordance with the terms of this Policy ("Return Request") and the mechanism for resolution of disputes raised by the Buyer in relation to the Return Requests.
The Users understand that Hometech Electronics Private Limited (hereinafter referred to as hometech or 'we') are an intermediary platform and shall only mediate the Return Request. It shall be sole responsibility of the seller to resolve the issues/ concerns raised by the Buyer pertaining to the Return Request. At Hometech, we understand and firmly believe that the decision to buy any product is a well thought off and researched decision of the buyer. In view of various interactive options given on the platform like, personal discussion via Audio Video Link, the buyer must get themselves fully convinced about the seller and the product before finally deciding to buy from the seller, so that the need for return/replacement does not arise. At the time of placing the order, the buyer must opt for return/replacement option given. and if the Seller accepts the order with return/replacement clause than they must ensure the return/replacement of the product is as per agreed terms to the full satisfaction of the buyer.
We shall not assume any liability for any failure on the part of the seller to resolve the Return Request raised by the Buyer.
We may modify this Policy from time to time, and any such changes will be reflected on the Platform and be effective immediately upon the changes being reflected on the Platform. Users agree to be bound to any such changes or modifications and understand and accept the importance of regularly reviewing the Policy as updated on the Platform from time to time.
A. RETURN REQUEST
1. The Buyer may raise a Return Request on the Platform for any one of the following reasons:
1. Product(s) is physically damaged or is defective, including damage to the outer box delivered.
2. wrong Product, or the Product is not matching the description or specifications mentioned on the listing page on the Platform.
3. part of the Order/ Products is found to be missing due to any reasons or
4. Product was damaged in-transit; or
5. Any other matter regarding the manufacturing defect in the product.
2. At the time of making a Return Request on the Platform, Buyer will be required to provide appropriate supporting documentation/ proof including without limitation:
1. At the time of placing the order, you have checked the request for return policy and the seller has agreed to the same.
2. Order details; ; (a) Order Ref and details, name of Seller, and details of the payment made? (b) issue observed by the Buyer in the Product; (c) damages to the Product, if any; (d) the IMEI number (in case the Product is a mobile phone);
3. copy of bill/ tax invoice for the Product received.
If any further information or clarification is required from the Buyer, Seller may contact the Buyer.
3. Depending on the category of the Product, the Buyer may raise a Return Request for any of the issues as set forth under section A.1 above within the timelines prescribed below:
Consumer Electronics 7 days from the date of delivery of Shipment
IT and computer items. 7 days from the date of delivery of Shipment
Smartphones & Feature Phones 2 days from the date of delivery of Shipment
Home & Kitchen 7 days from the date of delivery of Shipment
Upon receipt of a Return Request from the Buyer, the same will be displayed on the Platform. We will internally scrutinize the Return Request raised by the Buyer and notify the Seller. The Return Request raised by the Buyer will either be approved or rejected and the same will be communicated to the Buyer. Our customer support may contact the buyer to understand and evaluate the return request.
B. DECISION ON THE RETURN REQUESTS
Basis our internal scrutiny of the Return Request raised by the Buyer, any of the following may occur:
1. Approval of the Return Request: The Return Request shall be approved under the following scenarios:
1. The Return Request has been approved by the Seller
2. It is found that the reasons given by the buyer are correct, logical and there is genuine need for the buyer to get the replacement.
In such case, the Reverse Shipment will be shipped to the buyer.
2. Rejection of the Return Request: The Return Request raised by Buyer shall be rejected, in case of any of the following reasons:
1. If the Buyer does not respond to the inquiry calls and/or communication via other modes made by seller or us to procure missing documentation and information in relation to the Return Request; or
2. supportive documents are insufficient, or Buyer is unable to provide sufficient proof in support of the claim.
3. In all the above-mentioned cases wherein, the Return Requests are approved by the Seller, replacement/refund will be initiated to the buyer. We disclaim all responsibility and liability with respect to any Return Request, which are accepted by sellers, and Buyer(s) agree not to hold us liable for any such claims or disputes.
We and or seller may, in our sole discretion, check the contents of the returned Shipment from the Buyer, however, we shall not assume any responsibility or liability with respect to such verification of the Shipment. If we choose to do such verification, our check will be limited to checking that the Products which are returned, match the description of the Products, quantity, colour, size, and/ or brand with the Product for which Return Request has been raised. Buyer's return request shall automatically stand cancelled in case the Products handed over to us do not pass the verification check and found to be used and mishandled or tempered by the buyer. will not entertain any further return request in case of any cancellation due to verification check.
C. DELIVERY OF REVERSE SHIPMENT TO THE BUYER.
1. Once the Return Request raised by the Buyer is accepted, the seller will contact the buyer to complete the process.
1. The Reverse Shipment will be delivered by the buyer, at the location from where the Shipment was picked up, in seven to ten (7-10) days from the date of receipt of Reverse from the Buyer. In case the same product is not available, the seller may give any similar product or any other product of same value, as per the choice and agreement of the buyer
2. For any delay in making the first attempt to deliver the Reverse Shipment beyond the said timeline due to reasons solely attributable to sellers, seller/we shall communicate such delay to the buyer within reasonable time. In case of unavoidable circumstances or occurrence of a force majeure event or any event beyond our reasonable control, timelines shall stand extended.
3. If the seller is unable to deliver the Reverse Shipment to the buyer due to Buyer's unavailability at the delivery location on the first attempt, they will make a maximum of two (2) more attempts to deliver the Reverse Shipment. We will endeavour to attempt delivery within the next forty-eight (48) hours from the last delivery attempt. Our customer support team will contact the Buyer to arrange for delivery of the Reverse Shipment. In case of extra ordinate delay in supplying reverse shipment, than seller can also opt for refund of the amount paid by the buyer. This will be done after the buyer given unconditional consent to seller of withdrawing the return request and give “NO PENDING ISSUE undertaking” to seller.
4. If it is found that the Buyer has misbehaved with our customer support team or forcefully detained or misbehaved with the Seller, we reserve the right to not deliver the Reverse Shipment and deduct & adjust the value of the Reverse Shipment from the Buyer sale proceeds. We further reserve the right to take appropriate action against the Buyer as per applicable laws.
The Buyer further agrees that our decision with respect to the investigation shall be final and binding.
The raising of a Return Request and dispute resolution is a mechanism of User protection and is subjected to guidelines of fair use. If we in our opinion become suspicious or become aware of any misuse of this Policy or the Platform by any User, we may notify such User for a change in applicability of our Policy.
The User agrees to be bound to any changes or modifications made to this Policy as may be updated on the Platform, from time to time or any additional terms that may be communicated to the User, from time to time.
Please also read, ,
b) Terms and conditions
c) terms of sale